Retail Banking Expert

**Role Overview**

our client is partnering with leading AI labs to engage experienced retail banking professionals to improve AI systems' understanding of consumer banking operations, lending workflows, and branch-level decision-making. Contributors will apply their expertise in areas such as consumer lending, deposit operations, compliance, and relationship management to evaluate and enhance AI performance on retail banking-specific tasks. This is a project-based opportunity with potential for ongoing engagement depending on performance and project needs.

**Key Responsibilities**

• Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication

• Create realistic scenarios based on retail banking workflows, mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations

• Annotate, label, and validate data across retail banking use cases (e.g., credit decisioning, KYC/AML procedures, customer dispute resolution)

• Provide structured feedback on AI accuracy in areas such as banking regulations (Reg Z, Reg E, TILA, RESPA, BSA/AML), product terms, and industry-specific terminology

• Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI

**Ideal Qualifications**

• 3+ years of professional experience at a commercial bank, credit union, or retail banking institution

• Background in one or more areas such as:

• Branch operations and management

• Consumer or mortgage lending

• Deposit operations and treasury services

• Compliance, risk, or audit (BSA/AML, CRA, fair lending)

• Relationship management or private banking

• NMLS registration or banking certifications a plus

• Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks

• Clear written communication and attention to detail

**Compensation Note**

• **Task Completion Pay:** Competitive and based on task quality (~$1,150, $1,450 per completed task, subject to change as the project evolves)

• **Performance Bonus:** Top performers receive a weekly bonus incentive on top of their per task rate!

• **Hourly Opportunity:** Top performers may be invited to transition to an hourly compensation model based on sustained quality and throughput.